Shipping policy

4.1 Shipping Destinations
Grain delivers to customers in over 200 countries and regions across North America, South America, Europe, Asia, Africa, and Oceania.

Note: Currently, we are unable to ship to the following destinations: Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories of North Africa, Yemen, Yugoslavia, and Zaire.

4.2 Order Tracking
Your order journey is designed to be transparent:

  • Order Confirmation: An immediate email confirms your purchase.

  • Payment Confirmation: A follow-up email confirms successful transaction processing.

  • Shipment & Tracking: Once dispatched, you will receive a final email containing your tracking number to monitor your package's progress.

4.3 Shipping Timelines
Your total delivery time consists of:

  • Processing Time (3–8 Business Days): After you place an order, our team conducts quality checks and securely packs your items.

  • Transit Time: Estimated delivery times are provided at checkout. Please note that actual delivery may be affected by customs processing, local regulations, or carrier schedules.

4.4 Shipping Costs & Methods
Shipping fees are calculated based on item weight, destination, and the chosen method. Exact costs are displayed before checkout.

  • Orders of $49.00 or more: Enjoy FREE standard shipping.

  • Orders under $49.00: Standard shipping is $5.99.

  • UPS Overnight Shipping: $9.99.

Standard Shipping Service:
This is our most economical option. Packages are typically delivered within 15–20 business days after dispatch. This service is provided through reliable regional and local postal networks. Available methods will be shown at checkout based on your specific address.

4.5 Customs, Duties & Import Taxes
International orders may be subject to import duties, VAT, or GST assessed by local customs authorities.

  • Important: These charges are the sole responsibility of the customer and are not included in the costs paid to Grain.

  • We are legally required to declare accurate shipment values and cannot mark items as "gifts" or lower the declared value. Please contact your local customs office for specific fee estimates.

4.6 Important Information

  • Dispatch Point: All orders are shipped from our central warehouse in Hong Kong.

  • Delivery Estimates: Provided windows are estimates based on carrier performance and are not guaranteed delivery dates.

Have Questions?
Our team is happy to help. For any shipping-related inquiries, please contact us at: nupabn58859@outlook.com.