Refund policy

We offer a 30-day return policy. You have 30 days from the date of receipt to request a return for your order.

To be eligible for a return, your item must be in its original condition—unworn, unused, with all tags attached, and in its original packaging. Please ensure you provide your receipt or proof of purchase.

To initiate a return, please contact us at nupabn58859@outlook.com. 

Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back to us. Please note that items returned without prior authorization will not be accepted.

If you have any questions regarding our return process, please feel free to contact us at nupabn58859@outlook.com.

Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and provide a resolution.

Exceptions / Non-Returnable Items
Certain categories of items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products (e.g., special orders)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, we cannot accept returns for sale items or gift cards. Please contact us if you are unsure whether your item is eligible for a return.

Exchanges
The most efficient way to exchange an item is to return your original purchase. Once the return is accepted, you may place a new, separate order for the desired item.

European Union 14-Day Cooling-Off Period
For customers located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition (unworn, unused, with tags, and in original packaging). Proof of purchase is required.

Refunds
We will notify you once we have received and inspected your return. We will inform you whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process the transaction.

If it has been more than 15 business days since we approved your return and you have not received your refund, please contact us at nupabn58859@outlook.com.